Frequently Asked Questions

Here are answers to the most common questions people ask when a website won’t load, shows an error, or behaves strangely.

Need to check if a website is actually down? Use our uptime checker.


Why won’t a website load?

It could be caused by server issues, DNS problems, browser cache, network blocks, or outages. Try switching to mobile data or using our uptime checker to see if the site is down globally.


How do I know if a website is down for everyone?

Use IsThisSiteDown.org to test global uptime. If multiple regions fail, the site is likely down.


Why do websites load slowly?

Slow loading is usually caused by server overload, large images, heavy scripts, poor hosting, or network congestion.


Why do some websites only work on mobile?

Mobile networks use different DNS and routing paths. If a site loads on mobile but not Wi‑Fi, your home network may be blocking or misrouting it.


What causes DNS errors?

DNS errors happen when your device can’t find the website’s IP address. Switching to Cloudflare (1.1.1.1) or Google DNS (8.8.8.8) often fixes it.


What is a 404 error?

A 404 means the page doesn’t exist — but the website itself is usually online.


What is a 500 error?

A 500 error means the server encountered a problem it couldn’t handle. It’s usually temporary.


Why do websites randomly log me out?

Session timeouts, cookie issues, VPN conflicts, or server resets can cause unexpected logouts.


What is a DDoS attack?

A DDoS attack floods a website with fake traffic, making it slow or unreachable.


How do I fix ERR_CONNECTION_RESET?

This error means your connection was interrupted. Restart your router, disable VPNs, or clear your browser cache.


How do I fix DNS_PROBE_FINISHED_NXDOMAIN?

Switch DNS providers, restart your router, or flush your DNS cache.


How do I check if my ISP is blocking a website?

Try mobile data or a VPN. If the site loads elsewhere, your ISP may be blocking or misrouting it.


Where can I find all your guides?

Visit the Help Center for all uptime, DNS, network, and error troubleshooting articles.